Upholding Trust with Professional Services Firm in the Face of Ransomware Attack

BACKGROUND

In Professional Services, Client Trust is Everything

In professional services, trust is foundational, spanning client relationships, data integrity, and operational resilience. When a major firm suffered a ransomware attack, that trust was threatened, putting financial stability and reputation at serious risk

CHALLENGE

Critical Data Held Hostage by Ransomware

A ransomware attack struck the firm’s shared network drives, threatening core operations, financial health, and client confidence. With brand reputation and trust at stake, the firm needed an immediate and decisive response.

SOLUTION

Swift Action Through the Risk Operations Center

Within an hour of the attack, Resilience’s Risk Operations Center activated 24/7 incident response, identified the ransomware variant, and launched targeted mitigation and negotiation strategies. Through expert coordination and real-time threat intelligence, the firm was guided toward a rapid, informed resolution.

RESULTS

Preserving Trust Through Collaborative Crisis Management

Resilience’s strategic response reduced the ransom demand by 67% and resolved the incident within a week. The firm maintained client trust and operational continuity, showcasing the power of a human-led, intelligence-driven approach to crisis management.