CLAIMS & INCIDENT RESPONSE

Proven expertise for your most critical cyber moments

Our global, in-house Claims & Incident Response team is on call 24/7, delivering rapid, expert support to contain threats, guide recovery, and minimize business disruption.

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See our Claims Panel

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min

average response time from our in-house claims team

%

reduction in ransomware extortion payments compared to the initial demand for clients who paid (2022-25)

%

claims acceptance rate
* for claims resolved 2022-2025

OUR CLAIMS ADVANTAGE

Helping policyholders navigate claims with confidence

More than 10% of US-based enterprises earning over $1 billion trust Resilience with their policy coverage and claims handling.

OUR DIFFERENCE

When organizations face their highest-stakes moments, they turn to Resilience.

LIGHTNING-FAST RESPONSE TIMES

Immediate action when every second counts.

We respond 24/7 with an average initial reply time under 15 minutes—mobilizing resources quickly to contain threats before they escalate.

FULLY IN-HOUSE TEAM

No outsourcing. No gaps.
Just expertise.

All our claims professionals work exclusively for Resilience. That means faster coordination, deeper accountability, and a consistent standard of excellence across every incident.

A WORLD-CLASS PANEL

The right experts, instantly at your fingertips.

We partner with leading incident response experts across privacy law, digital forensics, data recovery, and crisis communications—each vetted for their technical excellence, responsiveness, and track record supporting complex enterprise environments.

SUPPORT FROM START TO RESOLUTION

Clear guidance through every step of recovery.

From incident triage to forensic analysis, regulatory notifications, negotiation, and final claim settlement, your dedicated claims manager stays by your side—ensuring you never navigate a crisis alone.

LEADERSHIP TEAM

Meet the team behind the expertise

Our Claims Team is composed of veteran attorneys, claims specialists, and legal counsel with decades of experience handling sensitive and complex claims, allowing Resilience to support policyholders throughout the life of a claim with speed, clarity, and transparency.

Jeremy Gittler

Global Head of Claims

Tom Egglestone

Head of Claims, International

Scott Tenenbaum

Head of Claims, North America

Skylar Groch

Head of Claims Operations

CLAIMS PANEL

See our top-notch network of claims service providers

The Resilience Claims service has developed a carefully chosen network of experts to ensure that our policyholders have access to the right capabilities and resources as they deal with cyber events.

See our Claims Panel


CUSTOMER STORIES

Real-world examples of 
improved cyber resilience

Stronger Risk Management, Smarter Security: U.S. City Steps Up

Using Resilience’s Edge Solution, the city was able to identify security gaps, mitigate vulnerabilities, and reduce sublimits – while empowering security teams to improve workflows.

Transportation Company Builds Board Confidence by Validating Cybersecurity Defenses

Agentless, on-demand testing enabled clear communication with the board and executives, instilling confidence in the cybersecurity program and Security and Risk Leadership.

Upholding Trust with Professional Services Firm in the Face of Ransomware Attack

The Resilience Risk Operations Center swiftly intervened, reducing the ransom demand by 67% and securing a rapid resolution within a week.

Biotech Leader Unifies Incident Response, Secures Executive Support and Budget

Edge platform combined BAS testing with executive tabletop exercises to expose gaps, align leadership, and fund a stronger incident response program.

How a Biotechnology Firm Brought Structure and Business Context to their Security Strategy

Strengthening executive trust with a data-driven security roadmap and a strategic investment in the Edge Solution for risk reduction.

Leveling Up Cyber Defenses in the Gaming Industry with Better Internal Alignment and Visibility of External Risks

After an acquisition, a gaming technology leader used the Edge Solution to prioritize risk reduction and manage their new vendor risks.

Mining Company Validates Controls and Accelerates Cyber Resilience

Edge delivered a data-driven program that surfaced weaknesses, prioritized remediation, and embedded continuous improvement, without disrupting operations.

Construction Firm Aligns Security Roadmap with Financial Objectives, Eliminating Over $3M in Cyber Risk

The Resilience Edge platform translated security goals into a prioritized action plan, allowing the firm to address critical risks and quantify financial impact.

Packaging Leader Mitigates $7.2M in Cyber Risk By Prioritizing Investment with Quantified Action Plan

The Resilience Edge solution provided a financially-driven roadmap to prioritize threats, enabling the client to make smarter security investments that dramatically reduced risk.

Textile Manufacturing Leader Reduces Security Planning Time by Half While Aligning Risk Across Global Entities

By quantifying risk and consolidating visibility, Resilience Arc enabled the organization to align leadership, guide smarter investments, and eliminate blind spots across its global operations.

Holding Company Cuts $10.4M in Extreme Loss Risk with Continuous Risk Assessment and Cyber Action Roadmap

Resilience Arc delivered a coordinated approach to cyber risk by giving each subsidiary actionable, quantified insights while providing the parent company with portfolio-wide visibility.

The time for
Resilience is now

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